> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://setubridge.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to use the default template for a specific message?

**How to use the default template for a specific message, please follow these steps:**

1. Go to the **App settings** and save  the template by clicking on the  **Save Template** button.

![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/image_1p9exap.png)
3. Next, go to the **ETA Rules** tab. and Click on **create rule**.

![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/image_1gnz4go.png)

5. In the template section, select **My Design.**

![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/screenshot72_og0s3j.png)

6. Click on **Apply** to apply the default template to the specific message.

![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/screenshot73_1xit81l.png)

This process will ensure that the default template is used for the specific message you've selected. Let me know if you need further assistance!

###### 2) Check that the application is working properly

* Open the product page on which you just setup message and check that the template appear.

|| 💡 Remember to look at the product page that your customers will see and not in the editor of your theme or a "preview" of your theme. Use the same link that your customers will use, otherwise it won't work.

* If you don't see the app appear, make sure it is enabled in the application

![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/screenshot74_roae3t.png)

* If it doesn't work, don't hesitate to contact our support directly in the application at the bottom right

![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/screenshot75_yevnld.png)