> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://setubridge.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Installation Guide : AI Shopping Assistant‑ Chatbot This guide will help you install and configure the AI Shopping Assistant – Chatbot app on your Shopify store. The AI Shopping Assistant – Chatbot helps merchants provide instant customer support, AI-powered product recommendations, and automated shopping assistance directly on their Shopify storefront. # Steps:- 1. Install the App : Go to the Shopify App Store → Search for “AI Shopping Assistant – Chatbot” → Open the app listing → Click Install. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/c/8/2/ec822f1cb1c6a000/image_1hhgsx8.png) 2. **Complete Shopify Installation** : You will now be redirected to your Shopify Admin → Click the **Install** button again to complete the installation process. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/c/8/2/ec822f1cb1c6a000/image_6mmjh8.png) 3. Select App Plan: Open the app dashboard → Select the preferred app plan based on your store requirements → Approve the Shopify subscription charges to continue setup. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/c/8/2/ec822f1cb1c6a000/image_1dzdufx.png) 4. **Enable the App Embed** : Go to Online Store → Themes → Customize → Open the App Embeds section →Search for “AI Shopping Assistant – Chatbot” in the App Embeds section. → Enable the toggle button → Click “Save” to activate the chatbot on your storefront. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/c/8/2/ec822f1cb1c6a000/image_102kas.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/e/c/8/2/ec822f1cb1c6a000/image_9imiy8.png) 5. **Test Your Chatbot** : Click the “Test chatbot” button to preview how the chatbot looks and behaves on your storefront before customers see it → You can also click “Visit your store” to verify the chatbot directly on the live storefront. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/c/8/2/ec822f1cb1c6a000/image_1kc23t2.png) ### On the Storefront ![](https://storage.crisp.chat/users/helpdesk/website/-/e/c/8/2/ec822f1cb1c6a000/image_bwv4ig.png) 6. **Enable APP** :- Go To Activate APP→ Click the **Inactive** toggle button ![](https://storage.crisp.chat/users/helpdesk/website/-/e/c/8/2/ec822f1cb1c6a000/image_1plh08r.png) 7. **Add Knowledge Base Content** : Go to **Knowledge Base** from the app dashboard. → Click the **Manage** button You can improve chatbot responses by adding store content such as: * **Pages & Policies** : Sync store pages like About Us, Contact Us, Shipping Policy, Return Policy, Privacy Policy, and Size Charts so the AI chatbot can answer policy-related customer questions automatically. * **FAQs** : Add frequently asked questions and answers such as delivery time, returns, payments, tracking, and product usage to provide instant automated customer support. * **PDF/DOCX Files** : Upload product catalogs, manuals, instruction guides, warranty documents, or specification files so the AI chatbot can answer queries based on uploaded documents. * **Webpages & Blogs** : Add blog articles, helpdesk pages, tutorials, and external webpages to improve the chatbot knowledge base and provide more detailed AI responses. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/c/8/2/ec822f1cb1c6a000/image_x5ncmf.png) 8. **Configure Chatbot Settings :** Go to AI Shopping Assistant → Chatbot Settings → Open the required tab (**Behavior**, **Appearance**, or **Content**) to customize your chatbot settings → Add **AI Instructions** to control chatbot behavior → Manage **Product Recommendations** and **Do-not-recommend products** → Customize **Tone & Style** → Modify chatbot **Appearance settings** and **Content messages** as needed → Click **Save Changes** to apply all updates. **Behavior Tab:** Configure how the AI chatbot responds to customers. * Add **AI Instructions** to define chatbot behavior (for example: recommend products, response tone, support rules, sales approach, etc.) * Manage **Product Recommendations** * Enable/disable **out-of-stock product recommendations** * Add products to the **Do-not-recommend list** * Customize the chatbot **Tone & Style** **Appearance Tab:** Customize the chatbot widget design to match your store branding. * Change chatbot **colors** * Update **chat widget style** * Customize **button appearance** * Adjust **chat position and layout** **Content Tab:** Control chatbot messages and displayed content. * Edit **welcome messages** * Customize chatbot replies * Configure default customer-facing text ![](https://storage.crisp.chat/users/helpdesk/website/-/e/c/8/2/ec822f1cb1c6a000/mergednopreview_hb08e5.png) 9. **Capture Leads**: Go to Contacts → Settings → Enable the Lead Capture option to start collecting customer contact information from chatbot conversations → Select the fields to collect such as Name and Phone Number (Email is collected by default) → Choose when to show the form (Before or After the customer sends the first message) → Configure whether customers can skip the form (Yes – Recommended / No – Required) → Optionally enable the Subscribe-to-notifications checkbox → Click Save Settings to apply changes. Lead Capture Options: Enable Lead Capture, Fields to Collect, Show Form Timing, Skip Form Option, and Notification Checkbox. || Note: Captured leads will automatically appear under the Leads tab inside the Contacts section. ![](https://storage.crisp.chat/users/helpdesk/website/-/e/c/8/2/ec822f1cb1c6a000/image_1n3k0cf.png) 10. **Verify on Front Store** : Open your storefront and test the chatbot functionality. You can: * Ask product-related questions * Check automated responses * Verify AI recommendations * Test FAQ responses * Verify chatbot visibility on Desktop and Mobile devices ![](https://storage.crisp.chat/users/helpdesk/website/-/e/c/8/2/ec822f1cb1c6a000/noredboxblurredname_qpiyu7.png) Once all settings are configured successfully, your AI Shopping Assistant- Chatbot is ready to assist customers on your Shopify store. ### Need Help? Need assistance with setup, translations, or chatbot customization? Our team is happy to help 😊 📧 support@setubridgeapps.com 📱 WhatsApp: +91 8511963839 || Found this helpful? ✅ [Leave a Review](https://apps.shopify.com/ai-shopping-assistant-chat-bot#modal-show=ReviewListingModal)