This guide will help you install and configure the AI Shopping Assistant – Chatbot app on your Shopify store.

The AI Shopping Assistant – Chatbot helps merchants provide instant customer support, AI-powered product recommendations, and automated shopping assistance directly on their Shopify storefront.

Steps:-

1. Install the App : Go to the Shopify App Store → Search for “AI Shopping Assistant – Chatbot” → Open the app listing → Click Install.

2. Complete Shopify Installation : You will now be redirected to your Shopify Admin → Click the Install button again to complete the installation process.

3. Select App Plan: Open the app dashboard → Select the preferred app plan based on your store requirements → Approve the Shopify subscription charges to continue setup.

4. Enable the App Embed : Go to Online Store → Themes → Customize → Open the App Embeds section →Search for “AI Shopping Assistant – Chatbot” in the App Embeds section. → Enable the toggle button → Click “Save” to activate the chatbot on your storefront.

5. Test Your Chatbot : Click the “Test chatbot” button to preview how the chatbot looks and behaves on your storefront before customers see it → You can also click “Visit your store” to verify the chatbot directly on the live storefront.

On the Storefront

6. Enable APP :- Go To Activate APP→ Click the Inactive toggle button

7. Add Knowledge Base Content : Go to Knowledge Base from the app dashboard. → Click the Manage button

You can improve chatbot responses by adding store content such as:

• Pages & Policies : Sync store pages like About Us, Contact Us, Shipping Policy, Return Policy, Privacy Policy, and Size Charts so the AI chatbot can answer policy-related customer questions automatically.
• FAQs : Add frequently asked questions and answers such as delivery time, returns, payments, tracking, and product usage to provide instant automated customer support.
• PDF/DOCX Files : Upload product catalogs, manuals, instruction guides, warranty documents, or specification files so the AI chatbot can answer queries based on uploaded documents.
• Webpages & Blogs : Add blog articles, helpdesk pages, tutorials, and external webpages to improve the chatbot knowledge base and provide more detailed AI responses.

8. Configure Chatbot Settings : Go to AI Shopping Assistant → Chatbot Settings → Open the required tab (Behavior, Appearance, or Content) to customize your chatbot settings → Add AI Instructions to control chatbot behavior → Manage Product Recommendations and Do-not-recommend products → Customize Tone & Style → Modify chatbot Appearance settings and Content messages as needed → Click Save Changes to apply all updates.

Behavior Tab:

Configure how the AI chatbot responds to customers.

• Add AI Instructions to define chatbot behavior (for example: recommend products, response tone, support rules, sales approach, etc.)
• Manage Product Recommendations
• Enable/disable out-of-stock product recommendations
• Add products to the Do-not-recommend list
• Customize the chatbot Tone & Style

Appearance Tab:

Customize the chatbot widget design to match your store branding.

• Change chatbot colors
• Update chat widget style
• Customize button appearance
• Adjust chat position and layout

Content Tab:

Control chatbot messages and displayed content.

• Edit welcome messages
• Customize chatbot replies
• Configure default customer-facing text

9. Capture Leads: Go to Contacts → Settings → Enable the Lead Capture option to start collecting customer contact information from chatbot conversations → Select the fields to collect such as Name and Phone Number (Email is collected by default) → Choose when to show the form (Before or After the customer sends the first message) → Configure whether customers can skip the form (Yes – Recommended / No – Required) → Optionally enable the Subscribe-to-notifications checkbox → Click Save Settings to apply changes.

Lead Capture Options: Enable Lead Capture, Fields to Collect, Show Form Timing, Skip Form Option, and Notification Checkbox.

10. Verify on Front Store : Open your storefront and test the chatbot functionality.

You can:

• Ask product-related questions
• Check automated responses
• Verify AI recommendations
• Test FAQ responses
• Verify chatbot visibility on Desktop and Mobile devices

Once all settings are configured successfully, your AI Shopping Assistant- Chatbot is ready to assist customers on your Shopify store.

Need Help?

Need assistance with setup, translations, or chatbot customization? Our team is happy to help 😊

📧 support@setubridgeapps.com

📱 WhatsApp: +91 8511963839

Updated on: 30/05/2026