> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://setubridge.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Issues with Connecting the App to Klaviyo

###### I'm experiencing issues with app integration and connecting it to my Klaviyo. I recently tested it for my email, and I'm not receiving the Klaviyo emails I should be. Can you please assist?

* ** [Create API and Use Private Key](https://developers.klaviyo.com/en/docs/retrieve_api_credentials):**  Follow this guideline to create an API and utilize the private key for integration

* **Check Access Scope**: Ensure that the app has the necessary access scope. It should have full access, including read and write permissions.

* **Access Permissions**: If you've chosen custom access, ensure the following permissions are enabled:

* Campaigns
* Catalogs
* Data Privacy
* Events
* Flows
* Metrics
* Profiles
* Segments
* Subscriptions
* Tags

|| By verifying these access settings, you can ensure smooth integration between the app and Klaviyo. If you continue to experience issues, feel free to reach out for further assistance.