> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://setubridge.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Quote History & Price Negotiation / QuoteChat for Customers / Quote Editing and Comments

This feature provides a seamless way for admins/merchants to manage quotes, track history, and communicate with customers for efficient negotiation and updates.

1. **View Quote History**:
* Navigate to the **Quote Requests** section.
* Select a specific quote to view its complete timeline, including updates, customer communication, and changes.
![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/image_ua2i0o.png)
![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/image_3582ns.png)
2. **Edit the Quote**:
* Choose the product  Edit Quote price and quantity.
* Browse the product to add or remove items.
![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/image_w6yqh1.png)
* Adjust product quantities and prices as required.
![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/image_1nlhn97.png)
3. **Assign the Quote to a Customer**:
* Select the customer from the list or assign the quote to a new customer.
* Save the updated quote with customer details.

![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/image_1215agi.png)
4. **Update Quote Status**:
* Change the status of the quote to **Pending**, **Accepted**, **Rejected,** or any custom status.

![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/image_vi0utk.png)

This helps track the progress of the quote.
5. ** Add Comments and Reply**:
* Enter comments to provide clarity on changes or offer additional details.
* Send the updated quote and comments to the customer via email or WhatsApp.
![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/image_kiuuh3.png)

6. **Convert Quote to Order**:
* Once the customer approves the quote, click **Convert to Order.**

![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/image_zfmtco.png)
* This action will generate a formal order based on the quote details.
7. **Communicate and Follow Up**:
* With  Timeline feature to reply with updated quotes or respond to customer inquiries.
* Keep communication transparent and efficient.
![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/image_38a6uu.png)

By following these steps, admins can manage quotes effectively, negotiate prices, and ensure a smooth process for both the business and the customer.