> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://setubridge.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What does it look like on the backend after a customer places an order?

Once a customer places an order, we provide a downloadable ZIP file containing the personalized design they’ve created.

This ZIP file includes all the personalized details, such as:

* Added text
* Images
* Colors
* The original file name of the personalized image

As shown in the attached screenshot, a preview of the personalization is visible on the cart page, while the finalized personalized image and related details can be viewed on the order page in the backend.

![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/image_1vnz05x.png)

![](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/image_96l1rc.png)

If you have any further questions or need assistance, feel free to reach out!