> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://setubridge.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# What is the CSV file format for importing/exporting specific messages?

Prepare a products CSV file as formatted in the Sample file. All the fields created in the sample file should be created in the products CSV file. Also, follow the 
same order for the columns as specified in the sample file. The following lines (or records) in the file must contain data of your products using the same columns in that exact same order.

![csv](https://storage.crisp.chat/users/helpdesk/website/ec822f1cb1c6a000/screenshot5_h1am67.png)