I installed the app but customize button is not showing on the product page?
Welcome to SetuBridge!
If you have installed the Custom Product Designer Studio app but the customization button is not showing on the product page, please confirm the following possible causes:
App Embed Block is Disabled: Check if the app embed block is disabled in your theme's customize settings. To enable it, navigate to your Shopify admin panel, go to Themes, and select the theme you are currently using. Click Customize, and then check the App embeds section to ensure the Custom Product Designer Studio app embed block is enabled.
Selected Product is Not Live: Make sure the product you are trying to customize is published and live on your store. If the product is not published, the customization button may not appear.
Third-Party App Conflict: There may be a conflict with another third-party app installed on your Shopify store. Check your store for other apps that could be interfering with the Custom Product Designer Studio app's functionality. You can try temporarily disabling other apps to see if the customization button appears.
Theme Errors: Sometimes the app may not work if there are errors within your theme. In this case, reach out to us with the necessary store access, including access to your homepage, product page, Manage and install apps and channels, and theme and theme edit permissions so we can check and help you resolve compatibility issues.
Please verify these possible causes and let us know if you need further assistance.
If you have installed the Custom Product Designer Studio app but the customization button is not showing on the product page, please confirm the following possible causes:
App Embed Block is Disabled: Check if the app embed block is disabled in your theme's customize settings. To enable it, navigate to your Shopify admin panel, go to Themes, and select the theme you are currently using. Click Customize, and then check the App embeds section to ensure the Custom Product Designer Studio app embed block is enabled.
Selected Product is Not Live: Make sure the product you are trying to customize is published and live on your store. If the product is not published, the customization button may not appear.
Third-Party App Conflict: There may be a conflict with another third-party app installed on your Shopify store. Check your store for other apps that could be interfering with the Custom Product Designer Studio app's functionality. You can try temporarily disabling other apps to see if the customization button appears.
Theme Errors: Sometimes the app may not work if there are errors within your theme. In this case, reach out to us with the necessary store access, including access to your homepage, product page, Manage and install apps and channels, and theme and theme edit permissions so we can check and help you resolve compatibility issues.
Please verify these possible causes and let us know if you need further assistance.
Updated on: 16/04/2024
Thank you!