Include Preparation Time - Estimated Delivery Date ‑ ETA
The Include Preparation Time feature lets you add processing time to orders before shipping begins. This ensures that the estimated delivery date (ETA) reflects both preparation and delivery durations, providing a more accurate timeline to customers.
This guideline helps you understand, configure, and use the Include Preparation Time feature effectively to improve delivery accuracy and customer communication.
How It Works
When enabled, preparation time is automatically added to the ETA calculation before delivery time.
ETA Calculation:
Order Date → Preparation Time → Delivery Time(Estimated Delivery Date)
Configuration Steps:
- Toggle the switch On: Go to Application Settings → Find Include Preparation Time → Enable → Enter Preparation Days
- Preview : Check Preview Update → Click Save to Apply Changes
Store Front Result:
Before Enabling: ETA is calculated using only delivery time Preparation or production time is not included
After Enabling: Preparation time is added before delivery time ETA updates automatically based on configured days
Example
- Order Date: March 19
- Preparation Time: 2 days
- Delivery Time: 2 days
Estimated Delivery Date: March 25
Best Practices
- Regularly review and update preparation time based on order volume
- Clearly communicate delivery timelines on product pages
- Test ETA calculations after enabling the feature to ensure accuracy
Benefits
- Improves delivery accuracy
- Sets clear customer expectations
- Reduces support queries related to delivery timelines
Summary
Enabling Include Preparation Time ensures that order processing time is included in delivery estimates, resulting in more accurate ETAs and a better customer experience.
If you need help setting up translations or want assistance tailoring them for your store, feel free to contact our support team at support@setubridgeapps.com or on WhatsApp: +91 8511963839.
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Updated on: 19/03/2026
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